Telstra offering 42,000 customers refunds for poor NBN services

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Telstra offering 42,000 customers refunds for poor NBN services

The 'speed boost' that was anything but.

Malcolm Turnbull thinks there's little wrong with the NBN he's presiding over, but Telstra seems to think otherwise. Rather than wait to be caught out over false claims, Telstra has, in fact, come forward to the ACCC and admitted much of its advertising was false.

Over two years, Telstra has been promising downloads of up to 100Mbps, and uploads as fast as 40Mbps, but those speeds could simply no be achieved on its network. Even worse, lower-speed plans, promising a 50/20Mbps service, were equally untenable. Telstra has promised, in writing, to deliver the refunds, and lead the way in making sure false advertising of NBN speeds is dealt with.

In a statement to the Australian Financial Review, ACCC's Chairman, Rod Sims, said 

"This shows that the fibre to the node lines have great difficulty delivering 100 Mbps and 50 Mbps, but they can deliver 25/5. So if you can't get 25/5 service on the NBN, it is very likely because your retail service provider hasn't provisioned enough CVC capacity."

In the future, Telstra will perform speed checks of all new connections, and inform customers of the actual speed they are operating it, within four weeks.

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