Hey, Albeit so that being a nice machine, I would be careful when purchasing a PC from Nirv/Alpha1 PC's.
I'm a customer who recently spent over $4000 on a machine with Nirv, part of that cost including a 'return to base warranty' which I paid for 3 years.
Now when I initially received the PC there were several screws missing in the motherboard so after an email to which I received no reply, I replaced the screws myself and continued using the pc.
Now fast forward a year I've had some issues with the hard drives in the PC, so I decided to see what could be done about a warranty claim. They said to send the pc in and gave their address. I replied asking about the 'return to base' part of the warranty to which I received no response.
Being eager to get my computer fixed I paid $100 for frieght and insurance to send the PC back to their workshop. Over the next week and a half I make 3 phone calls to check to see if they've received my pc and if everythings ok. The sales person on the phone offered the cue card rhetoric of "I'm putting someone in service onto it, they will call you back this afternoon." To which I never received a phonecall.
After my third phone call I received an email outlining that the pc has been altered from the factory configuration, meaning that I had apparently removed the motherboard and dvd drive, not only that it has taken physical damage to the motherboard, graphics cards and the case. In short the pc wasn't covered by warranty and was being shipped back.
Regardless of what is or isn't covered by warranty I wasn't even offered a quote on the damaged parts and seeing that they signed for the pc in good condition and didn't communicate to me that my pc had taken damage in transit for 2 weeks the frieght insurance is voided. I've already fixed the pc myself now and probably should of done so myself before sending it to them, however I just thought I'd let the readers know just how well Nirv/Alpha 1 treats its valued customers.
Buyers beware,
Gibsmagik
Comment made about the PC Authority article:
Nirv's Pro SLI is one of the most powerful and perfectly constructed desktops we've seen?
It’s not cheap, but it’s powerful and cleverly constructed to make the most of the components.What do you think? Join the discussion.