According to a report in the UK Daily Telegraph, “Kindle users' holiday reading plans could be disrupted by airport security measures”, with the paper claiming "multiple complaints" had been made over the issue.
The paper cited only one Kindle user who said his device had been rendered useless after passing through an airport scanner in Madrid, and included comments from a professor who said static within the X-ray machines could “conceivably” damage E Ink screens.
Yet Amazon's forums reveal no complaints from users of the devices – and in more than 40 comments on the Telegraph story no-one else had witnessed the problem with E Ink in X-ray machines.
Amazon said airport security machines do not cause problems with the Kindle, echoing comments from readers who also pointed out E Ink was used in several other devices.
“Exposing your Kindle to an X-ray machine, such as those used by airport security, should not cause any problems with it,” a spokesman told The Telegraph. “Many Kindle users travel by air, and their Kindles are screened by airport security every day without issue.”
We are waiting to hear back from Amazon regarding the number of devices it has replaced due to the issue to determine the scale of the problem.
This article originally appeared at pcpro.co.uk