The 6820 is Nokia's business phone. Its previous incarnation -- the 6800 -- was heavily criticised for not offering tri-band or Bluetooth; both of which have now been remedied. For something the size of a regular phone, we can applaud Nokia for shoe-horning a full Qwerty keyboard in. While the keys will be simply too small for touch-typing, it doesn't take long before text entry is flying along.

However, the square colour screen is rather small and suffers from excessive ghosting. That said, text is perfectly readable and it effortlessly flips from a vertical to horizontal orientation when the keyboard is opened. Navigation is also intuitive thanks to the multidirectional button and numerous shortcuts that the keyboard provides.

Bluetooth has been very well integrated and communicating between mobile devices is a breeze. If you're connecting with a PC, several file transfer options can be used within Widcomm's driver -- all that's missing is PIM synchronisation. However, this is taken care of using Nokia's PC Suite software. This is a group of applications that integrate the phone and the PC -- letting you edit multimedia files as well as synchronising with your PIM. It's not as tightly integrated as Motorola's equivalent application, but at least it's free.