In the current issue of PC & Tech Authority magazinwe wrote about the many Toshiba AT100 owners unhappy at the delay to the Honeycomb 3.1 update. Frustrated AT100 owners had taken to the Toshiba Australia Facebook page to post their requests and complaints about the delay with the 3.1 upgrade. The company wasn’t saying much except that it would have something to say soon.
We informed readers that at the time of going to print the tablet could be updated through Toshiba Mobilecare, but an over the air (OTA) update would be available 6 October. Users such as Ian reported that the AT100 tablet had sleep/resume problems and wireless connectivity issues. Ian has got in touch with us to say that he couldn’t wait for the OTA update and instead sent his tablet into the Perth service centre about a month ago.
“It is now running great with the Android 3.1. I did actually get some updates OTA a few weeks ago when it had been updated to 3.1, go figure,” said Ian.
About 10 days ago we heard from New Zealand reader Max who had dutifully waited for the 6 October OTA in the hope of fixing his sleep/resume problems.
“Toshiba New Zealand have on their website that the 3.1 update will be available on 6th of October, which was only loaded after numerous complaints and some publicity about the problems with honeycomb 3.0 in some tech magazines including your magazine,” said Max.
Max had called Toshiba customer service over several days and was told the update was coming but no one could give a precise date when it would be available, even though it was now past the original (delayed) date for the OTA.
We were informed recently by Toshiba that the AT100 OTA update is available through the Toshiba Service Station app that can be found in the Applications section. The company advises users to “follow the important instructions that appear within the Service Station. More information on the AT100 update can be found here.
We suggest that it isn't too much to expect a tablet that functions properly and updates that are available in a timely way, not to mention getting clear information on what’s going on with a device update.