[Update: Since we posted this story, Toshiba Australia has released a statement acknowledging that "some customers have been experiencing sleep/resume issues with their AT100 Toshiba Tablet V3.0. This has been caused by an industry-wide software issue and Toshiba has been working closely with its software partner to develop a solution."
The company has said that an upgrade to Android V3.1 for the AT100 is immediately available either in person or via delivery via Toshiba Mobilecare. Go to www.toshibamobilecare.com.au to book. Note that Toshiba has said that customers have to pay the delivery cost and the company will cover the return freight cost. However, owners wanting for the over the air (OTA) update will have to wait a little longer. The company has said that an OTA upgrade will not be available for several weeks until 6 October.]
Ian from Western Australia
contacted us in desperation recently because his AT100,
which he has only owned for about six weeks, won't resume from ‘sleep’ mode or, if it does, the wireless won’t work and a hard reset is required.
He said he’s been in touch with Toshiba Australia but he didn’t get any advice on how and when it will be fixed. Ian has done a bit of research and found that the problem has been identified in the US and a fix made available.
Ian, like many other AT100 owners, is waiting for an Android upgrade to fix the issue. The local Australian Toshiba website says that Android 3.0 is “upgradable to 3.1” but it gives no further details about exactly when the update will be made available.
Numerous other unhappy Toshiba customers have taken to the company’s local Facebook page to post their complaints and questions about the lack of an update. Until late last week, their comments had largely gone unnoticed, except by other AT100 owners, with virtually no public information from the company.
By late last week the company had responded, to say that “significant progress” has been made and it would post a “status update next week” on the upgrade.
We contacted Toshiba Australia’s representative last week and are waiting for a reply to shed some light on the “sleep death” problem and the 3.1 upgrade.
Have you experienced problems with Tablets and software updates? If so let us know in the comments below.