This week PC & Tech Authority announced the results of its Best Tech Awards and it showed both good and bad results for online shopping. A whopping 7000 respondents filled out the survey and indicated that they had used an online retailer to buy computer equipment.
Part of the survey concentrates on Australian based online retailers and includes 30 different sites selling a range of different types of technology that are eligible for the Online Award. The sites were judged on customer service, delivery and value.
The most popular sites were PC Case Gear, Umart, Deals Direct, MSY and Dick Smith. PC Case Gear scored extremely high marks in all three areas. Deals Direct rated well in all three areas. Scorptec rated well for customer service and delivery, while Umart rated well for value for money. Respondents rated the Dick Smith online store as mostly satisfied or very satisfied when it came to delivery, customer service and value. Despite this result, it only came in at 24th place. Harvey Norman rated poorly for customer service and value for money, while Harris Technology rated poorly for value for money.
On the other hand, MSY received more than 1000 votes, but of those 166 were dissatisfied or very dissatisfied. It rated poorly for customer service and delivery. Investigator recently reported that MSY came to the attention of the Australian Competition and Consumer Commission (ACCC), which alleged that it had made a number of false or misleading representations regarding the statutory warranty rights of consumers in notices, price lists, pamphlets and promotional material placed in stores, and on certain receipts issued to customers.
The most common complaint we hear about online retailers is about delivery delays.
- What do you think of the results?
- Do they concur with your shopping experiences?
- Will you change your shopping site based on these results?