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Monday November 23, 2009 6:56 PM AEST
Skip Navigation LinksPC Authority > News > Microsoft forced to extend Xbox 360 warranties again
Microsoft forced to extend Xbox 360 warranties again
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Microsoft forced to extend Xbox 360 warranties again

by Stuff.tv  on Apr 16, 2009
Tags: Microsoft | Xbox | 360 | warranty | games
"I've had 2 consoles returned for RRoD, I have now got one(6mths after RRoD) that is giving me an "E71" error code, but because I had opened the Box the service centre won't touch it, not even ..."
 
New E74 error pushes Microsoft to foot the bill for yet more Xbox 360 repairs
Microsoft hasn't had the easiest of rides with its Xbox 360 console. The infamous Red Ring of Death that is rumoured to have rendered around 30% of Xbox's useless since 2006 appears to have reared its ugly head again, forcing Microsoft to cover the costs of a new glitch.

The three-year extended warranty first announced in 2007 for any customers affected by the RRoD will now also cover the E74 error being reported by users, so you'll get your console fixed gratis. If you've already coughed up the cash to get yours repaired though, Microsoft will apparently be refunding you automatically.

The E74 error is a tad different to the RRoD in that the error message shows up on your screen rather than as three flashing red lights on your console. However, Microsoft has released a statement saying the two could well be connected.

"After investigating the issue, we have determined that the E74 error message can indicate the general hardware failure that is associated with three flashing red lights error on the console", said Microsoft.

"As a result, we have decided to cover repairs related to the E74 error message under our three-year warranty program for certain general hardware failures that was announced in July 2007."

Have you been affected by RRoD or the E74 error? Let us know below.



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Comments: 2
Thoughts on this article? Add a comment below.
kevin_watters
Apr 16, 2009 11:04 AM
I have had 3 consoles replaced and the replaced units have each been repaired twice... the two units I have now... so far... so good.


Comment made about the PC Authority article:
Microsoft forced to extend Xbox 360 warranties again?
New E74 error pushes Microsoft to foot the bill for yet more Xbox 360 repairs

What do you think? Join the discussion.
Womble
Aug 27, 2009 2:48 PM
I've had 2 consoles returned for RRoD, I have now got one(6mths after RRoD) that is giving me an "E71" error code, but because I had opened the Box the service centre won't touch it, not even after I offered to pay them for repairs. It has now been sent away to a non authourised centre to be fixed. "SPECIAL NOTE" Never open your XBox360 within 3 years of purchase.
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