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Your eBay stories
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Your eBay stories

by Staff writers  on Mar 5, 2008
Tags: eBay | PayPal
"smadge1 wrote: But fortunately, most sellers and most buyers are honest. Yes most are, always research the seller.Plus you have 12or 24hrs to make payment. Personally the only problem so ..."
 
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Marc Carter bought a ‘buy it now’ scooter from an eBay store for his daughter’s birthday, after he was unable to find it in retailers. Despite assurances from the store, his daughter’s birthday came and went with no scooter. The company didn’t respond to emails until a couple of weeks later; Marc was finally given a full refund.

But it didn’t end there; Marc got an invoice saying he hadn’t paid for the scooter, then increasingly irate emails chasing payment, and finally, a complaint from eBay saying that he hadn’t paid for the goods.

“I filled out the forms saying what had happened, and eBay said it was resolved. Then – the icing on the cake – I got negative feedback and a complaint as a non-payer,” says Marc, “As it was done as a complaint I had no right to reply and leave feedback myself!” The ongoing problems meant that Marc's bids were cancelled by sellers when he tried to buy Christmas presents on eBay.

Marc says he could register a new account but can’t be bothered: “eBay has had its day and is now so full of scams and bad sellers that it will drown in its own mess, and good riddance.”

Mickey Mouse tickets
Jodi Hansen purchased Mickey’s Toon Town Madness tickets for Disneyland on eBay prior to flying to the US in November 2007. “The tickets were from a seller in the US and I knew that they wouldn’t arrive in time, so I asked for them to be sent to a friend in the US,” says Jodi.

“With 2 weeks to go until to my Disneyland visit, I discovered that my friend had refused an unidentified parcel that did not cover the correct postage,” Jodi told us, “The post office told him it was a parcel and he was expecting my tickets to be a simple letter.”

Jodi had to take a one hour bus ride out from her holiday so that she could get online and contact the seller. The seller reposted the tickets to the Disneyland Hotel where Jodi and her family would be staying.

“We arrived at Disneyland to find the tickets still had not arrived. Finally, we had only one day left to use the tickets, and still no sign of them. I was disappointed and felt annoyed at myself for having spent $60 on nothing.”

As luck would have it, Jodi was offered three tickets to Mickey’s Toon Town Madness by someone who was going home early the next morning. “It was amazing that the very thing that I had purchased and not received actually ended up coming my way in the end. We had a great time at Toon Town, and wouldn’t you know it, the eBay tickets arrived that day, too late to use.”

Wholesale prices
Rob Kettle contacted us to let us know about scammers, “I can’t remember the last time I listed an electrical item and didn’t get contacted multiple times per item from fake scammers wanting to sell me electrical goods at supposed ‘wholesale’ prices."

Rob has also found that as a seller, eBay’s ability to suspend users accounts instantaneously has been a problem. “I’ve had a couple of buyers win an auction, then find that eBay has suspended their account,” he told us. Unsure what to do, his emails to eBay asking if he could receive payment and send the item out received no response. It left Rob in limbo: “All I could do was just wait and see whether the users account became active again. Luckily both users become active and they honoured the sale by sending payment.”

Next page: more stories (click below) . . .

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Comments: 6
Thoughts on this article? Add a comment below.
Nij
Mar 29, 2008 7:46 PM
eBay only care about the sellers because they pay fees. A buyer doesn't, so they are last on their list when it comes to any problems.

IMO, eBay is accepting dirty money from fraudulent sellers, as PayPal (Owned by eBay) covers the buyer for the dishonest sellers.

I'm in the same market as eBay, and I will refuse to allow sellers to sell fake items or rip my buyers off, even if it costs me money. One fake item and you're off of my website, maybe eBay should adopt that instead of looking at the $ signs.


Comment made about the PC Authority article:
Your eBay stories?
A few weeks ago we asked for your eBay stories, and we’ve received a lot of responses about bad sellers, demanding buyers and more.

What do you think? Join the discussion.
smadge1
Mar 29, 2008 11:03 PM
I agree.

But fortunately, most sellers and most buyers are honest.
Barney
Apr 4, 2008 12:23 PM
Nij wrote:
eBay only care about the sellers because they pay fees. A buyer doesn't, so they are last on their list when it comes to any problems.

IMO, eBay is accepting dirty money from fraudulent sellers, as PayPal (Owned by eBay) covers the buyer for the dishonest sellers.


Ebay and Paypal do support their "cash cow" scammers, no doubt about that.
One in particular is the massive market in fake memory (camera, usb, etc) that has been running for over 4 YEARS!!
They are fully aware of this but make no effort at all to do anything about it. They also deny all knowledge of such a scam when confronted with it... they are well versed!!
AFAIK, Ebay also pay no taxes on their transactions..
This monolith desperately needs to be bought to it's knees, and fast.
I do agree, there are some fantastic dealers on Ebay but sadly they are let down by the scum that Ebay protect.
The online auction is a great thing but sadly no one has yet done it right. Maybe Google will get into it one day??
Blade2
Jul 7, 2008 5:09 PM
I recently tried to sell a laptop. As a First time user. Didn't bother will auction just thought here's the price. Bang within 1 minute of the so called "indexing" completion(nerd speak for getting the ad ready for quick search's) my ad was terminated with SOLD notice. I was disappointed to find that I had NO SALE and got a spam notice asking for my account details so they could send me lots money from some foriegn government (spam pussies). Contacted Ebay support and they said "OH, dont use BUY NOW for expensive items,", like every knows that, NOT. Then I had to wait another 10 hours to relist ad after indexing. Made the mistake first time, had to wait 24hours because if you edit the ad, each revision takes about 6 hours.

In a nut shell I thought the process would have been much more professional, quicker and less prone to spam attacks, since ebay has been around 5 yesrs?.

Once TradingPost sorts its issues at least you can register as a verified trader (proof of ID at aus post required) so buyers can aleast know who there dealing with. But tradingpost still have a way to go.
Zipper
Jul 19, 2009 8:07 PM
Just the thought of buying something unseen from an unknown person puts me off and i don't like to sell in this fashion either.

I haven't used eBay yet for this reason - I prefer to do "physical shopping" even if the price is higher, and I only buy online from high profile companies.
E=mc2
Jul 19, 2009 9:25 PM
smadge1 wrote:

But fortunately, most sellers and most buyers are honest.


Yes most are, always research the seller.Plus you have 12or 24hrs to make payment.
Personally the only problem so far was with chrissy lights that stopped working but was swiftly replaced ( did upload a photo of lights).
Always research the seller,buyer both earn points. Would you buy something of the back of a truck?
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