Apple accused of locking down iMac upgrades

Apple accused of locking down iMac upgrades

Apple has been accused of locking down its latest range of iMacs, making them difficult to fix or upgrade.

According to Apple upgrade specialist Other World Computing, the latest all-in-one design makes it all but impossible to replace the hard drive in the machine with anything but an Apple-fitted device should it fail or need expansion.

At issue is the way Apple measures the hard drive temperature to control cooling fans, as well as the connections used by the company.

Apple upset would-be home upgraders back in 2009 when it changed the way heat sensors worked, meaning that replacing the hard drive with all but a select few models sent the fans into noisy overdrive.

Now the iMac maker has included a proprietary connection that makes the problem even more difficult to work around, with self-installed drives showing error messages in the Apple Hardware Test diagnostics tool.

“For the main 3.5in SATA hard drive bay in the new 2011 machines, Apple has altered the SATA power connector itself from a standard 4-wire power configuration to a 7-wire configuration,” said Michael Perry in a post on the company's blog.

“Hard drive temperature control is regulated by a combination of this cable and Apple proprietary firmware on the hard drive itself," he said.

"We've found that removing this drive from the system, or even from that bay itself, causes the machine’s hard drive fans to spin at maximum speed and replacing the drive with any non-Apple original drive will result in the iMac failing the Apple Hardware Test."

The result, said Other World Computing, was excessive fan noise as the cooling system goes into overdrive. The company said it had tried a variety of work-arounds intended to make an upgrade possible, but had so far failed.

“In short, the Apple-branded main hard drive cannot be moved, removed or replaced,” the company said. “It really begins to raise questions: is this planned obsolescence at work?”

This article originally appeared at pcpro.co.uk

Source: Copyright © PC Pro, Dennis Publishing

See more about:  apple  |  accused  |  locking  |  imac  |  upgrades
 
 

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Comments: 11
.:Cyb3rGlitch:.
17 May 2011
I heard about this. I'm interested in hearing a logical reason for the change.


Comment made about the PC & Tech Authority article:
Apple accused of locking down iMac upgrades?
Apple has been accused of locking down its latest range of iMacs, making them difficult to fix or upgrade.

What do you think? Join the discussion.
j876
17 May 2011
The logical reason is greed and forcing the user to use genuine Apple spares and accesories. I have no problem changing my hard drives on my IBM compatible x86/x64 PC.

It is the same reason vendors have different voltages for power supplies. To be fair Apple isn't the only one.
kevin_watters
17 May 2011
Was an issue maybe when 120 GB HDDs were being used but most are 1 or 2 TB now... your OS does not need that much space... add a USB hard drive or one via Thunderbolt.
photohounds
17 May 2011
Of course a NON-proprietary solution COULD have been employed - but that's not the way most PC 'brand' manufacturers do biz - and not just Apple. History has shown though, that the 'Big A' DO like to lock users into excessive hardware and software prices.
TheMan
17 May 2011
The whole report is a load of crap. There is nothing "proprietary" about it so your comments on greed, j876, are unfounded. This is taken from Appleinsider

http://forums.appleinsider.com/showpost.php?p=1863159&postcount=17

The OWC report is quite inaccurate and I wish they did some more testing or at least read the forums before creating mass panic.

The SATA data connectors are very standard and so is the SATA power cable feeding the hard drive. The only difference is that they used 7 wires instead of 5, probably some extra grounds.

I installed a Vertex3 SSD and used a plain 4 wire Y-splitter sata power cable which effectively discards the 3.3V from the apple's wiring and only feeds 5V and 12V to the original drive. Guess what, fan speed is as quiet as it can get and the Apple Hardware Test passes successfully.

I went further and moved the internal HDD from SATA0 to SATA1 port to better accommodate the SATA connector for the SSD and this didn't create any adverse effects.

Another member of the forum swapped the 1TB WD Black with a 2TB WD Black and again, no adverse effect, Hardware Test completed successfully.

With the SSD in place now, the only thing I can hear is my breath reflected by the glass screen
flexx
17 May 2011
I smell fandoy.. mmmm fanboy. But its their hardware they can make it anyway they want.
ewhizz
17 May 2011
This is really poor journalism, just regurgitating what someone else has written, without checking the facts. Read through the associated forums and comments on the original articles, and the follow up article on Other World Computing's site. There are also numerous replies to the original blog on other sites that dissect this issue.

The facts are this —

Apple have moved away from using an external thermal sensor to check the temperature of a drive, and instead are using the inbuilt temperature sensors on the drives.

They are using the unused extra pins on the power connector to check the status of the sensor, rather than using the inband way of reading SMART temp over the sata bus. This improves speed, as reading this information over SATA introduces a delay.

The SATA connector has not changed. The power connector has. On the logic board. The drive end is still a normal drive power connector.

You can still use other drives, you just won't get the new out of band temperature monitoring and you just need to control the fans through other software.

The main drive can be removed, you just need to install a dummy plug that tells the logic board that no drive is installed.


You will see all new drives start to support this new method of gathering such information (my opinion).

Lets put this into some perspective — The change is on the iMac. A machine that is not designed in any way to be user serviceable. The vast majority of people buying an iMac will have no desire taking apart their machine to upgrade or change a drive.

The percentage of users wishing to change their drive would be well below 1%. I am going from raw data from my own business, where I have sold several hundred iMacs and changed the drive in only a handful of iMacs. most users, when needing more storage, will add an external drive.

This is even easier with the new machines now they have Thunderbolt. By the time the users of these new machines need more storage, there should be plenty of high performance external solutions.
AMCMO_Slave
18 May 2011
I'd agree with ewhizz. Dramatic headline, short on fact when the dust settles.

Looking at an iMac in the local Apple store, I figure there has to be some creative use of fans and cooling to get the level of performance/reliability without deafening all around with fan noise. I know others make all in one's however from what I can see from specs and tests, Apple seem to be cramming more performance/screen into the overall dimensions than anyone else.

It may well be a case of Apple introducing something we'll see more and more in PC's.

I don't subscribe to the automatic assumption that Apple is up to something nasty the moment they change to a new use of technology that potentially makes it a little more difficult to tamper until everyone else catches up.

Personally, I'll stick to my dual boot systems in Lian Li cases for now that allow me to throw any component in I fancy, though our US office recently sent info on a Corsair case that includes a front loading hot swap 4 or 5 drive cage that looks interesting. Not to mention the totally sealed water cooling rig that mounts in place of the rear fan.
photohounds
18 May 2011
OIC - Mea Culpa. Smartd in Linux has been able to use the S.M.A.R.T. drive data for an age. As for the heat - hot devices can often still perform OK, but don't last as long. A mate of mine has a saying: "Most computer equipment goes to the tip in perfect working order." I agree with him ...
rubaiyat
29 May 2011
photohounds wrote:
Of course a NON-proprietary solution COULD have been employed - but that's not the way most PC 'brand' manufacturers do biz - and not just Apple. History has shown though, that the 'Big A' DO like to lock users into excessive hardware and software prices.


I have conclusively proved that not to be true, so please stop repeating this nonsense.

I have been shopping amongst the PC detritus again this weekend (my son wants a larger monitor) and I get so fed up with the the absolute junk, often overpriced junk, that PC consumers put up with. I am convinced that PC users have no taste or discernment and literally can't tell what they are buying. That was the excuse repeatedly used by the sales staff for the cheap, plasticky, non durable dreck on offer. "If you want quality, you'll have to look somewhere else".

Substantiate the excessive software prices, where is this coming from? Even Apple's Pro series have successively brought down software prices in their fields. All their consumer software is either supplied as part of the OS or at extremely reasonable prices and have been since the Mac first started. Breaking ground in usability and documentation.

Is this the PC equivalent of the Climate Change sceptics:

"It's true because we keep shouting it, so it must be true"?
rubaiyat
29 May 2011
j876 wrote:
The logical reason is greed and forcing the user to use genuine Apple spares and accesories. I have no problem changing my hard drives on my IBM compatible x86/x64 PC.


We are discussing an All-In-One. Show me the accessibility for PC All-In-Ones, there are quite a number now. I don't like what Apple has done but from experience doubt they have done it to lock down the hardware, just they have ignored the user because they think this is a better solution to the problem of maintaining a low temperature on the drives and thus extended life.

Previously the heat sensor floated free in the proximity of the drive and was easily dislodged during maintenance.

j876 wrote:
It is the same reason vendors have different voltages for power supplies. To be fair Apple isn't the only one.


To be fair it is Apple that has always had a universal power supply and the evil conspiring, sorry cheap and nasty, PC manufacturers who have shoved anything inside. I still remember my brother-in-law blowing all the fuses in the house after he plugged in his Toshiba laptop purchased in HK.
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